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Reviews

Honest Feedback from Our Clients

Performance Plumbing, Inc. is proud of the stellar reputation we’ve earned in the last 18 years. We love being part of the local community of Norfolk, and we look forward to serving more residents and businesses in the area. If you are currently looking for a plumber that you can trust, why not take a chance with us? Our plumbing team has the expertise, equipment, and experience to handle all your needs. We are also friendly and respectful of your property, ensuring clean, superior work every time. To help you feel more confident about hiring us, just take a look at the glowing reviews we’ve received from past clients.

  • I expect good service for a fair price and that is exactly what we received from Performance Plumbing!
    Wow! I'm old school. I expect good service for a fair price and that is exactly what we received from Performance Plumbing! Weekend problem; clogged pipe; prompt availability; 70 feet of snake; great service; very reasonably priced given the weekend and all. Shane was totally professional and courteous! Performance plumbing is now on my refrigerator for all future plumbing calls. Thanks so much!

    - Ralph N.

  • The work performed is top notch and pricing is competitive.
    Performance Plumbing is the BEST!!!!!! Their office staff is friendly and helpful (no talking to a computer voice)and the technicians are polite and knowledgeable. The work performed is top notch and pricing is competitive. My experience with the company goes back almost 6 years when the owner had a single truck and only a few employees. Though they have grown quickly, the level of service remains the same, OUTSTANDING!!! I highly recommend them!

    - MS YMA

  • He did a great job of getting the job done in a timely manner with superior results.
    Joe at JGM did a great job of the install. I was very pleased with the service that I got and I will certainly use him again when I update my other bath. He did a great job of getting the job done in a timely manner with superior results. The quality of the work that was done was top notch. The only minor complaint was getting an initial start date locked down. It was a little slower than I would have liked, but it is because Joe is a hands on person and is not sitting at a desk, he is out making sure that the job gets done right. Since he is out and about, I gave him so room since I was happy with the services. If you use JGM, you can be assured you are going to get quality results. Thanks, Joe, I will call again when I updated the other bath.
    Removed existing tub and shower and replaced with new shower and repaired all walls around the tub.

    - Gregory T.

  • Joey was very friendly and did a great job.
    They were able to give me a next day appointment. They called me ahead of time and showed up right on time. Joey was very friendly and did a great job.
    Installed two kitchen faucets.

    - Mark D.

  • A++++++ organization
    Performance Plumbing and their staff are by far the best service you can have the privilege of obtaining for your plumbing needs. I can't thank Mike and his technicians (Ian and Thomas---great by the way) enough for the outstanding job they did removing my old contractor grade fiberglass shower insert and replacing it with an updated unit. Ian and Thomas made this job look easy. I was a bit stressed about having this done and Ian informed me this would be a simple process which he thoroughly explained before executing. I don't normally remember to take the time to thank those that take care of their customers (which I need to do more of) but there was no way I was going to prevent myself from thanking this outstanding company for everything they did. I will absolutely be using them here in the near future. A++++++ organization. Thank you so much!!!!

    - Tim S.

  • The whole crew was pleasant to have in my home: they treated each other with kindness and respect.
    I had my slab foundation jack-hammered to replace broken and rusty drain pipes underneath my whole house. Chris and Brian's team was so professional the whole week they were here. They showed up on time every day, stayed all day working, always keeping me informed of every step. They tried very hard to keep me happy, by preserving my foyer floor which had sentimental value, leaving by a certain hour, not coming in on weekends, doing their best to keep the dust to a minimum, etc. The whole crew was pleasant to have in my home: they treated each other with kindness and respect, no foul language ever, and did not text or play music or smoke in my home. Even when they accidentally poked a hole in my wall, they came to tell me immediately, and came back after I paid them in full to fix it for me! I would definitely recommend Performance Pipelining!

    - Cathy R.

  • Kudos to Mike Smith and his excellent team.
    Wow..most Companies just talk the TALK...PERFORMANCE performed on their promises Performance Plumbing did what they said in a timely and professional manner.  The price was very reasonable and the tech had an excellent manner with his approach in diagnosing and resolve was fast and he explained his process. We could understand what was done to remedy our plumbing situation. Kudos to Mike Smith and his excellent team...JOB well done!!!

    - Michael B.

  • The tech explained everything in detail to us and very knowledgable.
    Needed emergency work on indoor plumbing last Saturday. They came quickly and fixed our issue! The folks at this company are extremely nice and accommodating. The tech explained everything in detail to us and very knowledgable. Wonderful experience...

    - Lisa M.

  • Highly recommend them and their work, which was top notch!
    After a rocky start and a mess up with our estimate, Performance Plumbing not only came through but went above and beyond! Any company that not only acknowledges a mistake but also fixes it shows me they care about their reputation and their customers too! Honesty like that is hard to find. Highly recommend them and their work, which was top notch!

    - Kelly P.

  • I highly recommend Performance Plumbing and will call them again if there is a need.
    The technician Mr. Joe was courteous and professional. He came in and looked at the situation and at the initial troubleshooting, it appeared that we may need a 'new' tank replacement. Mr. Joe listened very carefully to our explanation of the issue and what we experienced and because it didn't make sense at first. He went above and beyond to do some further troubleshooting and this led to us having to replace a part versus an entire tank and saved us some money. He did not have the part the day but he came but guaranteed us that he could get it in 24hrs and he did. Mr. Joe explained the problem and what may have caused it and within 24hrs (8/15) had everything working and back in order as if there was never a problem. I highly recommend Performance Plumbing and will call them again if there is a need. P.S. Initial contact with the young lady that took my call was also very friendly and professional.

    - The T.

  • If ever needed again, you'll be the first we call and recommend.
    Thank you very much, from the receptionist taking my phone call to the service, to the technician, all, were extremely professional, courteous and all around great. Thank you to our tech, Joe, for being prompt, knowledgeable, and professional. If ever needed again, you'll be the first we call and recommend.

    - Diane D.

  • Very educated and professional plumbing company.
    We got a home vacation, had a busted water heater in the attack. Called Performance plumbing and we had Seth at our house in less than an hour to stop the water from leaking down our ceiling. He had been out to our home 2 weeks prior to fixing our garbage disposal. He was so educated on his work, explained everything to me and did not once complain of the 100+ degree temp in our attack. He came back early the following week to install our new water heater. Very educated and professional plumbing company. 5 thumbs up.

    - Hannah R.

  • Thank you for saving the weekend!

    I was getting the runaround from another plumber through AHS home warranty repairs. I called Performance and not even 3 hours later the water line is repaired! Honest people are hard to find nowadays!

    Thank you for saving the weekend!

    - Alexandra S.

  • Seth is outstanding, we will ask for Seth every time

    It went top notch and I would call Performance anytime for my plumbing needs, they are great and Seth is outstanding, we will ask for Seth every time we need a plumbing problem...GREAT JOB!!!!!!

    Our technician was Seth, he did two jobs for us, he replaced a line from the bathroom tub to the main line...he also did a job two weeks later to flush out the washing machine line that was stopped up, he is a great technician and he did both jobs with a minimum of time, he also has a great personality.

    - Richard G.

  • Seth was great, very professional and took every measure to keep our newly renovated townhouse clean and DRY.
    We had a water pipe leak this past week in our ceiling and I called Performance Plumbing first because they have done great work for us before. Seth was great, very professional and took every measure to keep our newly renovated townhouse clean and DRY. He located the busted pipe quickly and corrected it without any issues. Thanks again, Seth!

    - Carey H.

  • Mike was honest, open, and offered a better option with a price adjustment. I highly recommend this company,
    Without knowing the full scope of the repair, I was given options with pricing. Upon accessing the sewer line, it became apparent that the repair was less than anticipated and Mike was honest, open, and offered a better option with a price adjustment. His men were polite, professional, hard working, and the job they did was more than I expected. I highly recommend this company, especially after interviewing a half dozen companies. Performance Plumbing struck me as a company I could trust. I have NO complaints, only high praise!
    Sewer line replacement

    - MK M.